Customer Service Representative 

Family owned Hammon Plating has been in business since 1969. As a leader in the cleaning and plating industry, we have set the standard with premium processes and procedures to support semi-conductor, biotech, solar and a variety of other industries. Currently, we are looking to expand and grow our organization by adding to our well-seasoned staff of experts. Most of our employees have been with us for over thirty years! If you like the idea of growing your career and benefiting from your strong work ethic and solid work experience, we highly encourage you to apply today!

Location:        Palo Alto, CA            Schedule:        Full-time, M-F

Position Summary

The Customer Service Representative will Serve as the primary liaison between customers and internal teams, ensuring orders are processed accurately, communication is clear, and customer needs are met with professionalism. Support account management by providing timely updates, resolving issues, and maintaining strong customer relationships.

Responsibilities

• Order Management:
  • Receive, review, and enter customer orders into ERP/MRP systems.
  • Verify order accuracy, including part numbers, quantities, delivery dates, and plating requirements.
  • Coordinate with Production and Scheduling to confirm capacity and delivery timelines.
• Customer Communication:
  • Provide proactive updates on job status, lead times, and delivery schedules.
  • Respond to customer inquiries regarding order progress, pricing, or technical documentation.
  • Escalate urgent customer issues to Production, Quality, or Management as appropriate.
  • Maintain accurate records of all customer interactions, requests, and commitments.
• Support Functions:
  • Work with the Quality team to address nonconformance issues or returns, ensuring fast and professional resolution.
  • Assist Sales and Account Managers with quoting, pricing updates, and order follow-up.
  • Collaborate with shipping/receiving to ensure accurate and timely delivery of completed parts.
  • Support compliance with customer requirements, certifications, and documentation requests.
• Relationship Building:
  • Act as a trusted point of contact for customers, ensuring they feel valued and informed.
  • Support long-term account growth by providing excellent service and responsiveness.
  • Identify opportunities to upsell or cross-sell plating services where appropriate.

Requirements

• Professional, but personable demeanor
• Excellent written and verbal communication skills
• Time-management skills
• Detail-oriented
• Work independently from instruction
• Ability to multi-task
• Interpersonal skills
• Basic understanding of frequently used computer software and programs, such as Microsoft Office
• Detail-oriented and organized
• Must have reliable transportation

Employee Benefits

• Generous employee compensation & benefits packages
• Significant 401K profit-sharing program
• $26-$30, hourly DOE